top of page
ChatGPT Image Sep 11, 2026, 11_37_22 AM.png

 

 

ProCare Solutions

PROBATE PROPERTY SERVICES

Privacy Policy

Last updated: September 2026

​

ProCare Solutions - Probate Property Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

​

1. Who We Are

ProCare Probate Property Services provides practical property support to solicitors, executors, personal representatives and families dealing with properties forming part of deceased estates.

For the purposes of UK data protection law, the data controller is:

​

PROCARE SOLUTIONS
Trading as ProCare Solutions - Probate Property Services

Address: 3 Wrentham Business Centre, EX4 6NA
Email: Probateprocare@gmail.com
 

2. Information We May Collect

Depending upon your relationship with us, we may collect information including:

  • Your name

  • Address

  • Telephone number

  • Email address

  • Your organisation or solicitors’ firm

  • Your role in relation to an estate

  • Property addresses

  • Information necessary to carry out an authorised property instruction

  • Correspondence and instructions

  • Photographs and property inspection records

  • Contractor and supplier details

  • Quotations and invoices

  • Information provided through our website contact forms

  • Technical information relating to your use of our website

Where we are instructed by a solicitor, executor or other authorised representative, we may also receive personal information relating to other people connected with an estate where it is necessary for us to provide our services.

We will only collect and use information that is reasonably necessary for the relevant purpose.

​

3. How We Use Your Information

We may use personal information to:

  • Respond to enquiries

  • Arrange property visits and inspections

  • Provide quotations

  • Deliver our property services

  • Communicate with solicitors, executors and authorised representatives

  • Prepare property reports

  • Arrange property access

  • Coordinate contractors and other approved professionals

  • Manage clearance, maintenance, repairs and refurbishment

  • Assist with preparing properties for sale

  • Coordinate estate-agent access and appraisals

  • Maintain appropriate records of instructions and work undertaken

  • Issue and process invoices

  • Deal with queries or complaints

  • Meet our legal, regulatory and insurance obligations

  • Protect our legitimate business interests

  • Maintain and improve our website and services

We will not use personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful basis for doing so.

​

4. Our Lawful Basis for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information. Depending upon the circumstances, we may process information because:

  • Contract – it is necessary to provide services you have requested or to take steps before entering into a contract.

  • Legitimate interests – it is reasonably necessary for the operation of our business and provision of our services, provided those interests do not override your rights and interests.

  • Legal obligation – we are required to process or retain information to comply with the law.

  • Consent – where appropriate, you have specifically agreed to the use of your information for a particular purpose.

Where we rely on consent, you may withdraw that consent at any time.

​

5. Information Received from Solicitors and Executors

ProCare may be instructed by a solicitor, executor, personal representative or another appropriately authorised person.

As part of that instruction, we may receive information necessary to identify the property, arrange access, communicate with relevant parties and carry out the agreed services.

We will only use that information for legitimate purposes connected with the instruction, our business administration and any applicable legal obligations.

Where appropriate, the instructing party remains responsible for ensuring that they have authority to provide relevant information to us.

 

6. Property Photographs & Reports

Our services may involve taking photographs of properties and their contents for inspection, reporting, maintenance and project-management purposes.

These photographs may contain personal possessions or other information connected with an estate.

We will treat property photographs and reports appropriately and will only share them with people or organisations where there is a legitimate reason to do so in connection with the instruction.

We will not use photographs showing identifiable personal or confidential information for marketing purposes without appropriate permission.

​

7. Who We May Share Information With

Where necessary to provide our services, information may be shared with appropriately authorised third parties such as:

  • Solicitors and legal representatives

  • Executors and personal representatives

  • Estate agents

  • Surveyors and valuers

  • Builders and tradespeople

  • Clearance companies

  • Cleaners and gardeners

  • Property maintenance companies

  • Professional advisers

  • Accountants and insurers

  • IT, website and business-service providers

  • Government, regulatory or law-enforcement bodies where legally required

We only share information where there is an appropriate reason to do so and aim to limit the information provided to what is reasonably necessary.

We do not sell your personal information.

​

8. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it to provide our services or operate our business.

Where third-party service providers process information on our behalf, we take appropriate steps to ensure suitable data-protection arrangements are in place.

​

9. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained will depend upon its nature, the services provided, legal and accounting requirements, potential disputes and our legitimate business needs.

When information is no longer required, it will be securely deleted, destroyed or anonymised as appropriate.

​

10. Website Enquiries

If you contact ProCare through our website, by telephone or by email, we will use the information you provide to respond to your enquiry and, where appropriate, provide the services requested.

Please avoid sending highly sensitive or unnecessary personal information through a general website enquiry form.

​

11. Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site and improve its performance.

Some cookies are essential for the website to operate.

Where required, non-essential cookies and similar technologies will only be used in accordance with applicable consent requirements.

Further details about the cookies used on this website and how you can manage your preferences can be found in our Cookie Policy and through our cookie settings.

​

12. Marketing

We may occasionally contact business contacts about ProCare services where permitted by law and where we believe those services may be relevant.

Where consent is required for electronic marketing, we will obtain it before sending those communications.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe facility provided.

13. International Transfers

Some technology or service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that applicable data-protection requirements and safeguards are met.

​

14. Your Data Protection Rights

Depending upon the circumstances and the lawful basis being used, you may have rights concerning your personal information, including the right to:

  • Ask for access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Request transfer of certain information where applicable

  • Withdraw consent where we rely upon consent

Not all rights apply in every circumstance.

To exercise a data-protection right, please contact: Probateprocare@gmail.com

We may need to confirm your identity before dealing with a request.

​

15. Complaints

If you have concerns about how ProCare has handled your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator. Details of how to contact the ICO are available through its website.

16. Third-Party Websites

Our website may contain links to websites operated by other organisations.

ProCare is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will be published on this website and the date at the top of the policy will be updated.

Contact ProCare

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

ProCare Solutions -Probate Property Services
3 Wrentham Business Centre

Prospect Park

Exeter

Devon

EX4 6NA

Email: Probateprocare@gmail.com

bottom of page